Frequently Asked Questions

A. When one of the devices triggers an alarm, the system sends a digital message to the Alarm Receiving Centre (ARC) via the telephone line, GSM/GPRS or IP as utilised by your system. The ARC operator will then call the premise and or the registered key-holders to verify the alarm. If your phone line is busy or no one answers, they will leave a message concerning the alarm activation. If the ARC receives alarm signals from two or more devices within a time window, they will dispatch the police. If you have set off the alarm yourself, wait and the phone will ring, answer it and the operator will ask you for your identification code. When you give the proper details the alarm will be cancelled.

A. Yes, it is highly recommended that you connect your security system to a local central station so that in case of an alarm you will be notified immediately as well as the proper authorities. You would not want to experience a break in while you were on vacation and come home to an open door. Most insurance companies offer a discount with a monitored alarm system.

A. It is a secondary method of communication. In the event an intruder has cut your phone line which probably is your primary communication method, or if for some reason your phone lines are down, your security system will still be able to communicate to the Alarm Receiving Centre using the secondary method such as GSM/GPRS or IP.

A. Yes. Almost every insurance provider offers some level of a discount when you have a monitored security system installed. With monitored smoke detectors the insurance discount could be higher.

A. Yes. There have been many advancements in home security technology and today you can connect your system also through GSM/GPRS or broadband IP communication modes so the system will be able to send alerts and alarm messages to the central station via these channels. It is also recommended to use one of these channels even if you do have a phone line – as a back up in case of line failures or intentional sabotage. In addition, many companies offer cellular monitoring as it is by far one of the fastest and most reliable forms of alarm transmission today.

A. PIR means passive infra-red motion detector which is an electronic security device that detects intrusion by sensing motion or body heat in the area being protected. Most PIRs are designed to be used when no one will be passing through the area covered by the PIR. There are standard as well as pet-friendly PIRs.

A. No. Most home security companies can provide you with a “pet immune” or “pet friendly” motion detector, which allows dog and cat lovers to enjoy the same level of protection they would receive with a standard PIR. These state-of-the-art sensors provide “pet immunity” for animals weighing up to 38kg (85lb), depending on the manufacturer. Pet immune PIRs allow your pet to move about freely but can still detect an intruder’s movement.

A.The term “control panel” refers to the “brain” of the security system. Whether this is a full panel with LCD and keypad or just the circuit board covered with plastics, the control panel is the component that supervises all the devices and sends the central station the alarms when triggered.

A keypad, however, is a peripheral device that is connected to the control panel. It is a user interface that allows you to arm and disarm or control some of the system functions and programming. In addition, the keypad provides a constant display of system status information.

A. We offer a wide range of wired and wireless alarms for homes and businesses. These include Honeywell Galaxy series, Risco Agility 3, Visonic Powermaster and Texecom Premier series. The alarm can be configured as bells-only with or without mobile notification or monitored by an Alarm Receiving Centre to generate key-holders and or police response.

A. Monitored alarm connects to an Alarm Receiving Centre (ARC) which is a remote central station manned 24 hours a day 365 days a year, via a telephone line, radio or IP network. The monitored alarm sends signals to the ARC when the alarm is set or unset, if it detects intrusion or burglary, smoke or fire, when a personal attack button is manually activated and or there is a fault with the system such as electrical mains failure. The ARC verifies the alarm signals and take appropriate course of action such as alerting the owner, key-holders and or Police or fire authorities.

A. A telephone line cut will prevent your alarm system from signalling to the ARC and in that circumstance, the ARC will not be able to monitor the alarm premises. A solution is to utilize dual path signalling such Redcare GSM or Dualcom GPRS for your alarm communication link with the ARC.

A. Redcare alarm is referred to a monitored alarm which adopts BT Redcare for its signalling such as dual path signalling provided by Redcare GSM or secured single path signalling provided by Redcare Classic. Redcare alarm ensures that there is an active communication link between the alarm premises and the Alarm Receiving Centre even when the telephone line has been cut.

A. YES. You have other options such as Bells-only alarm which makes loud audible noise to deter intruders or alert the neighbours of a break in. It is also possible for your house alarm to send messages to your mobile phone via an in-built or stand alone text dialler or Speech Dialler.

A. YES. Most home alarms allow for full setting when you go away, part setting of a section of the premises or outdoor building, and night setting such as alarming the ground floor whilst keeping the bedrooms unalarmed.

A. It takes on average 7 hours to install a standard hard wired house alarm or an intruder alarm in a small office or shop. Wireless alarm installation takes less time in comparison to hard wired alarm, however large intruder alarm or fire alarm system can take few days to install.

A.Through careful system design and professional installation, intruder alarms have been installed in thousands of homes with Pets with notable positive results. There are also pet friendly motion sensors available to accommodate limited number and size of house pets, albeit with some caution.

A. Our range of wireless alarms incorporate quality wire free alarm components from reputable alarm manufacturers such as Honeywell, Risco, Visonic and Texecom. The wireless alarms are grade 2 class VI radio which operate on 868 MHz narrow band frequency and comply with British and European standards. These wireless alarms are reliable and currently account for more installations in homes than hard wired alternatives.

A. NO. Your wireless alarm will operate on 868 MHz narrow band radio channel which is exclusive to security systems and as such unlikely to receive interferences from your wireless broadband or mobile phones.

A. YES. Extra sensors such as motion sensor, vibration sensor, smoke detector and more can be added to your alarm package if required; at additional costs.

A. We provide a minimum of 12 months parts and labour guarantee on our alarm installations commencing from the installation date with an NSI certificate of compliance. We also offer preventative annual alarm maintenance service at competitive price to commence from the anniversary of the alarm installation.

A.Ideally within seven days from placing an order if your home or business is located in London. Notwithstanding we endeavour to install within ten working days from the date of purchase. We can consider a fast track installation in emergency circumstances such as in the event of a burglary. The installation itself may take between few hours to days to complete subject to varying factors.

A.CCTV means Closed Circuit Television. CCTV system is used to monitor and or record the activities in an area for the purpose of safety and protection of property.

A. CCTV helps to protect your business and staff; it is a visible deterrent against theft and vandalism. CCTV can also be useful in home security to monitor and protect the drive and gardens. CCTV footage can be invaluable in the identification and prosecution of the perpetrators of crimes.

A. The main features of any CCTV are surveillance, recording and playback. CCTV surveillance enables the viewing of footages from CCTV cameras via one or more CCTV monitors. CCTV recording is the process of storing footages from CCTV cameras on a VCR, Digital Video Recorder, PC or other storage media for instant or future playback and or back up.

A. The choice of a CCTV system will depend on your needs and your budget. You would need to consider the cameras and recording media suitable to your requirements. Contact several CCTV suppliers for information on their products and installation services. Consider Eagle Security Solutions CCTV packages.

A. You may supply your CCTV equipment to be installed for you subject to installation costs. However we do not offer any guarantee on the installation of equipment that are not supplied by us.

A. YES. You may add more cameras to your CCTV package at additional costs, please contact us for details.

A.Your CCTV system comes with our standard 12 months minimum parts and labour warranty. For additional years cover, check our CCTV Maintenance package

A.Day/Night Cameras and IR Cameras are capable of seeing in the dark at monochrome mode

A.Some of the benefits of digital CCTV are improved recording and quality playback, better file compression and continuous recording on hard disk saves you the troubles associated with video tapes. Digital CCTV also facilitates remote access via internet and network.

A.Yes, subject to status and conditions. Please contact us for more details.

Security Tips

Perimeter Security – ensure your doors and windows have good quality locks and are not left open, even when you are at home.


CCTV security cameras – Note that some CCTV cameras are ineffective in the dark, and as such you should consider day/night cameras which allow your CCTV system to be effective in the lowest of light conditions. Day/Night security cameras automatically change from colour during the day mode to clear black and white during night mode.


Security systems – Good security systems don’t come cheap in the short term, invest in quality security systems which will deliver good service for many years and are likely to be cheaper in the long run.


Security Lighting – Improve your exterior lighting without blinding the neighbours. Ensure that exterior light (500W and above) are installed at high level to look downwards and give a larger area of coverage rather than pointing directly at persons.


Dummy security don’t provide protection.Do not fool yourself thinking dummy CCTV camera and dummy alarm box can protect your property as the actual security systems. The weakness of such mentality is there to be exposed when the burglar calls!


Neighbourhood watch – Be a good neighbour and enjoy the benefits of good neighbourhood. If you see anyone acting suspiciously in your neighbourhood, call the police. Join a Neighbourhood Watch Scheme – there are now over 130,000 in this country. Anyone can start up a Watch – call your local police for details.

Burglar Alarms – Visible burglar alarms make burglars think twice. There are many burglar alarm systems on the market, ranging from cheaper of pounds. The system should be professionally installed to comply with BS4737 or EN50131/PD6662 standards.
Remember, a badly-fitted alarm can create problems in itself. Don’t install a DIY system unless you have the electrical knowledge and practical skill to do so. As a guide, make sure your security system is installed by a NSI or SSAIB approved company.


Doors – Secure All Doors. If doors are not secure, neither is your home. Fit back and front doors with five lever mortice deadlocks – and use it. Fit all exterior doors – top and bottom – with bolts.


Windows – A third of burglars get in through a back window. Fit key-operated window locks to all downstairs windows, those which can’t be seen from the street and easily accessible upstairs window, e.g. those above a flat roof or by a drainpipe.


Lighting – Good lighting can deter a thief. Think of having external security light with infra-red sensor that switches the light on for a few moments when it detects movement in its range.


Home & Away – Don’t tempt the thief – keep all valuable items out of sight. Don’t advertise your absence when you’re on holiday, or even when out at work or shopping or at home sleeping. Most burglars will only tackle an unoccupied house


Fire Detection – Be a good neighbour and enjoy the benefits of good neighbourhood. If you see anyone acting suspiciously in your neighbourhood, call the police. Join a Neighbourhood Watch Scheme – there are now over 130,000 in this country. Anyone can start up a Watch – call your local police for details.


Personal Attack – For personal safety and peace of mind; consider a stand alone panic attack alarm or an intruder alarm with panic attack facility. It is useful to summon help or police response when you are attacked or feel threatened by an intruder or a stranger in your home.

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